Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.



411 University St, Seattle, USA


+1 -800-456-478-23

Cloud Call Management System

Simplify, automate and ease of handling customer calls – these are the prime offerings of our custom cloud call management system solution that works well with a hybrid phone system in the backend customised for the requirements of a BPO. Our custom call management system is completely supported by cloud technology. The hosted servers are protected against all potential threats and complete security of your saved data in the cloud is assured by our system. The custom features provide effective monitoring of customer calls with recorded conversation and reliable call reports. These reports help in smooth follow-up of missed calls and improve agents’ performance on calls, enhancing your business potential. 

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Why choose JRJ Global as a trusted Cloud Call Management System solution provider?

// Our Process

Key Features of our Cloud Call Management System

Virtual Number

Virtual number feature helps to assign a centralized contact number for each multiple departments and branches.


Record customer calls and effectively monitor team performance on calls to improve business. 

IVR System

IVR system helps to greet your callers with a professional voice message and provide an enhanced calling experience.

Cloud Call Management System

Integrate your existing CRM with our Cloud Call Management System and get customer related data, all in one window.


Reporting becomes easier with access to daily reports on your incoming, outgoing and missed calls via SMS and email. 


Monitor call related activities in real time from the live dashboard.

// Our Process

Our Process that help us to meet with the challenges


FinTech is becoming increasingly disruptive. We are FinTech experts and can help you capitalise on new advances. `


We are experienced providers to the NHS. We understand what it takes to develop a robust, secure and effective healthcare application.


Education app development solutions provide tremendous opportunities to the education industry to serve a gamut of learning activities in a compact way using an app.


Our telecommunications industry expertise offers insights and solutions to help your company identify new opportunities, maximize business growth, and avoid any potential pitfalls.


We offer advanced technology solutions that provide our clients in the travel industry with the right tools and automate business to improve business growth.


Our expertise in providing solutions for transforming the real estate industry with technology solutions helps to streamline the real estate processes.


We offer the best IT solutions for integrated retailers, supermarket chains & distributions for cost efficiency and enhancing business performance.


JRJ Global offers a full range of IT services to support your business infrastructure and deliver innovative technology solutions for clients in most business verticals.


We are a global business solutions provider in the BPO sector and offer dedicated solutions to overcome any hassles in consulting, technology, and business ops services.

// Our Process

Our Process that help us to meet with the challenges


We gather initial requirements from our clients during an introductory call or meeting. The project analysis is done to understand the size assessment and to clarify the approximate budget and time range for its implementation

Concept & Design

The initial vision of the architecture and technology stack to be used is created by our expert team. This stage yields a detailed specification covering all customer requirements. Exact terms and project costs are formed accordingly.


We use agile methodologies for iterative development and close communication between the project team and client to bridge any gaps in the process. A system health check is conducted at all levels to ensure the smooth operation of the system.

Launch & Support

When the product is ready for production release, we plan out the launch in sync with all departments. We offer continuous maintenance and support to our clients by offering - product status monitoring, issue elimination, code updates, and follow-up development.

// Drop us a line! We are here to answer your questions 24/7